Tonusco Campestre Policies

  • Hotel Schedule

People will be able to enter from 8:00 am and enjoy all their facilities, the cabin will be delivered immediately if it is available otherwise it will be delivered between 3:00 pm and 4:00 pm (check-in). The cabin will also be requested between 2:00 and 2:30 pm (check-out), but the person can stay in the facilities until 10:00 pm.

  • CANCELLATION POLICIES



If you request your money back, a 10% deposit charge will be applied.

FOR COUPLES



  • If you do not show up at the hotel or if you cancel less than 2 days before the date of arrival: your deposit will not be returned.

  • If you cancel your reservation up to 2 days before the date of your arrival: you will get 90% refund of your deposit or you can modify your reservation for a later date, maximum 2 times.


FOR GROUPS (3 people or more)


Between 1 to 7 days before booked arrival date.
Reservations can be modified for a smaller number of people, as long as there is availability for the reduced number of people. In case we can not make this change in your reservation:

  • If you want to keep it, it will be charged 100% of the number of people initially booked.

  • If the reservation is canceled, the deposit will not be refunded.


More than 8 days before arrival date
Reservations may be modified for a smaller number of persons, provided that
count on availability. In the event that such change can not be made,
cancel it and the return of 100% of the deposit will be made.

  • Migration

By order of Migration Colombia, every foreigner at the time of his entry must present his passport and the Colombians their respective ID card, identity card or civil registry. In accordance with Law 679 of 2001, without any exception, it is mandatory to present documents identifying minors.

  • Sexual exploitation

In compliance with Law 679 of 2001, the Inn is allowed to inform tourists that in Colombia exploitation, pornography, sex tourism and other forms of sexual abuse with minors are criminally and administratively sanctioned according to the norms in force.

  • Sustainability policy

At the Tonusco Campestre Inn we express our commitment to the principles of sustainable development, in the environmental, socio-cultural and economic dimensions, because we know the benefits of an integral and responsible management. First we seek the respect and protection of the biodiversity in which we are immersed and that is one of our distinctive in the market and the region. Secondly, we direct our actions towards the cultural and patrimonial conservation of the tourist destination where we are located, we assume it as our responsibility towards clients, collaborators, society and especially childhood and adolescence. Thirdly, our hotel contributes to one of the sectors driving the economy in the region and in the country, we are committed to generating employment in the municipality and improving the quality of life of our employees.

We have been continuously improving our value chain by generating benefits for each of our stakeholders, involving suppliers, collaborators, customers and guests by making them aware of their duty to contribute to compliance with these principles, minimizing any negative impact and also their right to enjoy Of the benefits that we jointly obtain as a result of our activity.

  • RIGHTS AND DUTIES OF GUESTS OR VISITORS



  • Guests should not produce noises that may disturb resting people, especially
    after 10 o’clock at night.

  • If you decide to extend your stay, you must coordinate in advance with the reservations department.

  • Pets are allowed in our facilities and must be attended by their owners at all times, these can not be on the platforms around the pool, in the restaurant area at meal times or make use of the beds in the cabins.

  • The only sound equipment allowed in the common areas is the establishment. Guests can use their equipment only in their rooms without disturbing their neighbors.

  • No drinks, food or liquor purchased outside the inn are allowed. For the latter will be charged a cork in the amount of $ 25,000 average, $ 50,000 bottle, $ 75,000 liter and $ 100,000 big bottle.

  • Damage to the Hosteria’s facilities by guests must be canceled at check-out.

  • The hotel is only responsible for the objects deposited in the administration.

  • When leaving the room always remember to turn off lights, air conditioning and TV, also check that the shower faucets and the sink are closed.

  • Please do not go to the dining room with a bathing suit, wet shorts or shirtless.

  • It is not allowed to receive visits in the room and in the premises only until 6:00 p.m with previous authorization of the administration.

  • Follow the recommendations of the regulation of the swimming pool and jacuzzi that are to its entrance.

  • Reservations will only be acknowledged and confirmed when the fax or mail is received with the corresponding consignment.

  • The cabin refrigerator (minibar) is for exclusive use of the products provided by the hotel. Otherwise we reserve the use of this.